Privacy Policy

This notice explains how Elyvanle gathers, stores, utilises, shares and safeguards your personal information when you browse our website and submit purchase orders. Our dedicated contact channel for privacy enquiries is support@elyvanle.com. 

Information We Collect

We collect personal details you actively submit to us: full name, delivery address, email address, phone contact, order records and size preference notes you leave during checkout or support communication. We also automatically collect non-identifiable browsing data such as device type, browser information, site access time and page visit records via standard tracking tools. We do not collect sensitive personal data such as health records or identity document information unless you voluntarily provide it to resolve a specific order issue.

Purposes of Data Usage

Your personal data will be used to process and ship your orders, send order updates and tracking notifications, respond to your support messages, handle return and reimbursement applications, prevent fraudulent transactions and improve our store function and product offering. We may use your email to send promotional newsletters only if you opt in separately. You can unsubscribe from marketing emails at any time.

Data Sharing and Transfer

We only disclose your necessary delivery information to contracted shipping carriers and authorized payment processors required to complete your transaction. We will never sell, rent or trade your personal data to third-party marketers for independent commercial use. 

Data Retention Rule

We retain your personal information only for as long as necessary to fulfil the purposes we collected it for. Order transaction records will be reserved to satisfy accounting, tax and dispute evidence requirements. Once data is no longer needed, we will securely delete or anonymize the records.

Your Data Rights

You have the right to request access to the personal data we hold about you, request correction of inaccurate information, or request deletion of your personal data where legal conditions are satisfied. Submit your privacy-related request by writing to support@elyvanle.com. We will verify your identity before processing your request.

Security Measures

We adopt industry-standard technical and administrative security controls to protect your stored personal data from unauthorized access, leakage, alteration and deletion. Nevertheless, no internet transmission or electronic storage system can guarantee absolute security.

Cookie Handling

Our website uses functional cookies to maintain your shopping cart session and remember basic preference settings. You can adjust cookie permission settings inside your web browser. Disabling certain cookies may affect normal checkout functions.

Privacy Notice Updates

We may adjust this Privacy Policy occasionally to match regulatory updates or business changes. Revised versions will be published on our website. Your continued interaction with Elyvanle online store after publication indicates acceptance of the updated notice.

Enquiry Channel

For any questions, concerns or requests related to this Personal Data Protection Notice, reach out to support@elyvanle.com.