Terms of service

This binding agreement applies to all visits, browsing activities and purchase transactions completed on the Elyvanle online store.

Contact email: support@elyvanle.com.

Scope of Agreement

These Service Terms constitute the legal contract between Elyvanle (the Merchant) and individual or business customers who place orders. By accessing our website and completing checkout, you confirm you are of legal age to enter a binding purchase contract and possess legal authority to use the payment method you provide. You agree to abide by every clause in these terms alongside our Return & Refund Policy and Shipping & Delivery.

Goods and Service Description

All apparel, accessory and product descriptions, size charts and photographs on our site are for illustrative reference only. Minor colour variance may occur due to screen display differences, lighting during photoshoot and fabric batch variations. We do not warrant that screen colours will match the physical item exactly. Product availability is subject to real-time stock status. We reserve the right to remove, discontinue or restock any product without prior notice.

Pricing and Payment Terms

All displayed prices include applicable sales tax where required. Shipping fees are calculated separately at checkout according to our Shipping & Delivery. Accepted payment methods are listed on the checkout page. Payment authorization and capture will take place at the moment you submit your order. Your payment account will be charged once the order is confirmed for processing. Recurring billing will not apply to one-time apparel purchases.

Order Submission Process

You may add items to cart and complete checkout to submit an order. The sales contract between you and Elyvanle is formally formed only after we send you an official order confirmation email. We retain the right to refuse, cancel or suspend any order for reasons including abnormal orders, suspected fraud, stock shortage, pricing error or inability to verify buyer information.

Complaint Handling & Quality Warranty

If you receive defective, non-compliant or faulty merchandise, submit a complaint email to support@elyvanle.com with your order ID and supporting evidence within 48 hours after delivery. We honour consumer statutory rights for defective goods. Depending on defect assessment outcomes, we will arrange product repair, replacement exchange or monetary refund as appropriate. Our quality warranty covers manufacturing defects only; it does not cover damage caused by improper washing, misuse, accidental tearing or normal wear and tear.

Customer Responsibilities

You must supply accurate, complete recipient name, address and contact details when placing orders. You agree to use our website lawfully and refrain from automated scraping, credential stuffing, fake order creation, return fraud, chargeback abuse and any other malicious behaviour that disrupts our store operation.

Intellectual Property Rights

All texts, product images, graphic assets, brand logos, layout designs and copywriting published on Elyvanle website remain the exclusive intellectual property of Elyvanle. You are prohibited from copying, redistributing, editing, commercial reusing or republishing any of our materials without our written prior consent.

Limitation of Liability and Force Majeure

Within the boundary permitted by applicable law, Elyvanle shall not be held responsible for indirect losses, consequential damages, lost profits or opportunity losses arising out of your purchase or use of our products. We shall not be deemed in breach of contract if performance obligations are delayed or prevented by force majeure events including natural disasters, pandemic lockdowns, carrier service shutdown, customs regulation changes and other events beyond our reasonable control.

Right of Withdrawal (Cooling-off Period)

Where applicable consumer law grants withdrawal rights, you may cancel the distance sales contract within the statutory cooling-off period starting on the day you receive the goods. To exercise withdrawal, send a clear cancellation notice to our support email before the period expires. You shall return the goods following our return instructions and bear the return shipping cost unless the goods are defective or incorrectly sent. Goods must remain resalable to qualify for withdrawal refund.

Governing Law and Dispute Resolution

This agreement is governed by the laws of the Hong Kong Special Administrative Region. When disputes emerge, both parties shall first attempt friendly negotiation via support@elyvanle.com. If negotiation fails, disputes shall be submitted to the competent courts of Hong Kong SAR for resolution. We do not offer alternative dispute resolution arbitration service by default.

Territories Where We Do Not Offer Services

We do not accept orders or provide sales services to jurisdictions listed in our restricted delivery territory section inside the Shipping & Delivery.

Personal Data Protection

Your personal information collected during shopping is governed by our Privacy Policy. Please read this notice carefully for full details on data collection and usage.

Amendment to These Terms

We hold the right to revise and update these Service Terms at any time. Material changes will be announced by posting the revised version on our website. Continued use of our online store after updates take effect means you accept the revised clauses.