Shipping & Delivery
This document sets out all terms related to order dispatch, delivery coverage, shipping rates, transit timelines and liability for parcels for Elyvanle online purchases.
Delivery Service Type
We only provide standard international shipping service for all orders. Express or expedited delivery options are not available at this stage.
Restricted Delivery Territories
We cannot dispatch orders to sanctioned jurisdictions, certain remote island territories and regions with carrier service suspension. Contact support@elyvanle.com if you need to confirm whether your location is serviceable before checkout.
Shipping Rate Schedule
- Orders subtotal of $39.99 USD or above: Complimentary standard shipping
- Orders subtotal below $39.99 USD: Flat shipping fee of $5.99 USD
Service Coverage Area
We serve most countries and regions across North America, Europe, Oceania and selected Asian markets, subject to carrier availability.
Fulfilment & Transit Timeline
The whole delivery cycle contains two separate periods: internal order processing time and carrier transit time.
- Order processing: 2–4 business days (excluding weekends and public holidays) for inventory picking, quality check and packing.
- Average transit time after dispatch:
- United States & Canada: 7–12 business days
- United Kingdom & EU countries: 8–14 business days
- Australia & New Zealand: 10–16 business days
- Other eligible regions: 12–20 business days Delivery times are estimates only and not guaranteed; delays may arise from customs clearance, carrier backlog or uncontrollable logistics events.
Liability for Lost or Damaged Parcels
Once the carrier confirms successful handover and delivery to the recipient address shown on the tracking record, Elyvanle is no longer liable for parcel loss or theft after delivery. If the parcel is lost or damaged before successful delivery, customers must contact us to start a carrier claim. We will cooperate with the investigation in good faith.